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Frequently Asked Questions

 

How do I know if my order is confirmed?

Once your purchase is completed, you will receive an order confirmation email at the address you provided during checkout. If you choose the local pick-up option, the email will also include the next steps for picking up your order.

 

Do you ship internationally?

We do not ship internationally at this time.

 

 How long will it take until I receive my order?

We strive to ship orders within 1 business day whenever possible, but as a small business, we ask that you allow up to 4 business days for shipping. You can check the shipping estimate at checkout for an estimated arrival time. For custom orders, please allow 1 to 2 weeks before shipping.

 

Do you do wholesale orders?

Yes, we can do wholesale orders and custom candles for any event! Please reach out to us at info@wixsonnorthwood.com.  

 

Why stainless steel?

SUSTAINABILITY: Among the many factors that influenced the decision, sustainability stands out as a major reason. Our stainless steel vessels are fully recyclable and reusable. When it comes time to dispose of your container simply clean it out and toss it into your regular recycling bin alongside cans. This ease of recycling is a significant advantage, especially for those looking to minimize their environmental footprint.

LESS PACKAGING: When compared to traditional glass, metals such as aluminum and tin are significantly lighter, which means that shipping and handling become more efficient.  Additionally, the durability of metal ensures that the candles remain secure and intact during transit, minimizing the risk of breakage that glass containers often face. As a result, we can use less packaging material overall, leading to a more environmentally friendly approach that benefits everyone. 

BUILT IN SNUFFER: Using the lid to snuff out your candle is indeed a more effective method than blowing it out, as it minimizes smoke production and contains any splattering of hot wax, ensuring a cleaner and safer experience. Moreover, this method can help preserve the longevity of the candle and maintain its fragrance for future use.